This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Please check your spam or junk folder first. If you still can’t find it, contact us and we’ll be happy to resend it to you.

If your order hasn’t been dispatched yet, we may be able to make changes. Please email us as soon as possible with your order number.

Please use the tracking number in the email sent to you when your order was dispatched. If there appears to be a problem, please email us to contact the carrier for an update.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Standard UK delivery is 3-5 working days, with the majority of orders delivering between 2-3 working days.

Express and Guaranteed Next Day options available

Pick up from your local Evri Parcel Shop available

Once at checkout you will see all the delivery options available for your address.

Free delivery is available on orders over £99.

Yes we ship worldwide, please input your address into the checkout page to see all the options available.

Please email us at info@jodhpurs.uk. We will be able to provide a QR code to drop your return off at your local Evri ParcelShop and this will be deducted from your refund.

Please email us at info@jodhpurs.uk. We will be able to provide a QR code to drop your return off at your local Evri ParcelShop and this will be deducted from your refund. You can then place another order for the item you would like as the exchange.

Yes, they are suitable for riding as they have a low heel that prevents the foot from slipping through the stirrup.

They have a waterproof membrane in the foot so they are waterproof up to the ankle, the rest of the boot is water repellent but due to the nature of the suede material they can't be fully waterproof. It is best to treat them
appropriately.

Our riding tights stretch to suit whether you are a tall or petite rider, so we advise to order your usual dress size.